Refund policy

Our Return/Refund Policy 

At VNE JEWELRY, we want to keep shopping fast, simple, and sustainable for you. We do not accept physical mail-in returns. To save you a tedious trip to the post office, we handle all inventory and transit issues right from your home under the following timeframes: 

 

Product Issues (72-Hour Window) 

  • The Deadline | Damaged Items: Any product defects, damages, or incorrect items shipped by seller must be reported within 72 hours of the tracking status being marked as "Delivered" by the carrier. No exceptions or extensions can be made after this 72-hour window has officially closed. 

 

  • How to Report: Email a clear photo AND video of the item from multiple angles, alongside a photo of the shipment mailer or box it came in, and your order number to info@vnejewelry.com 

 

  • Your Options for refunds for damaged items: Once your request is received and verified within the 72-hour limit, we will issue your choice of a full refund of the item price back to your original payment method, store credit for the item price, OR a replacement item. Replacement items are ONLY eligible for same item originally ordered which includes size, color, etc.

 

  • The Shipping Rule: Please note that all original shipping fees are completely non-refundable except in cases of damaged, defective items, failed deliveries that have failed to be located after investigation, or orders cancelled BEFORE order is shipped off.

 

  • Returns & Exchanges Policy: We DO NOT accept PHYSICAL returns or item exchanges under any circumstances. The item is yours to keep. If you would like a different item, you will have to place another order for it. Please carefully and thoroughly review all chosen items descriptions of sizes, color, materials, and photos BEFORE placing an order.

 

  • Reasons for this policy: For hygiene and safety reasons, we cannot accept returns or exchanges on body jewelry and accessories once they have left our care. This ensures every piece you purchase from us is completely brand new and unworn.

Missing or Misdelivered Packages (7-Day Window) 

  • The Deadline and Policy Cutoff: If your tracking status states "Delivered" but you do not have the package, you must contact us within 7 days of the delivery confirmation. Any delivery issues reported after 7 days cannot be investigated or refunded.

 

  • The Process: Once you notify us, we will open an official missing package investigation with the carrier to track down your package and attempt to recover it. 

 

 

  • NOTE: Policies MAY change overtime.